Good EDI Support
EDI technology has many layers. Some have even called it a monstrosity of technical complexity. Good EDI Support takes care of the complicated technical layers so that users get the assistance they need, when they need it. Good EDI support: Provides complete answers to questions in terminology users can understand. “One and done” answers should be the norm. Has online help for common questions and trading partner specific requirements. It also has training videos that are available whenever needed. Includes a support organization that has transparent systems so that anyone in the support group knows the latest on a given client’s status and needs. It eliminates the need to wait on one person in the group to answer a client’s questions. Continue reading? Posted in EDI Software, Improving Your Small Business | Leave a reply Faster Advance Ship Notices Posted on September 30, 2014 by Steve Brewer Last week’s blog entry reviewed why your customers require you send them A...